Service Desk Administrator (m/f)

About RBA / Not just another bank 

We are here to make it easy for people to manage their money. Through innovative, highly sophisticated technology and great customer service, RBA is redefining people’s relationships with their money by making things simple and stress-free. Our banking solutions provide No.1 customer experience on Croatian market. 

With us, you will have the opportunity to have a meaningful job and expand your knowledge every day by building great products and turning the complexity of a chaotic world into the simplicity of smooth solutions. We believe that two things are essential for our success: our people and our culture. Today, in our IT department we have +150 amazing IT experts that enjoy working together, learn from each other, and have a lot of fun. 

We also know that your private life matters at least as your work life. So, our way of work is truly flexible as you deserve it – you can work from the office or wherever you want in Croatia. This is the RBAlity way 😊. 

Does it sound interesting to you?  

Take your talents and energy, join us, and feel the good vibe of RBA IT! 

About the role 

• The purpose of the job is to provide the best possible user experience for our employees and the best possible service for our clients

• Automation of existing processes and optimization of hardware and software resources are the goal we strive for

• In a short time, we have created a working environment that is up to date with current standards and is regularly maintained to have stability and quality of infrastructure, we balance with on-prem and cloud services aiming to be faster in providing solutions to the needs and demand our users and clients have 

What You’ll Be Doing 

• Your job will be to support systems and users in their daily work 

• Performing installations, configurations and maintenance of user computers and servers in the domain of the department (mainly Microsoft) 

• Managing and take care of the updating of the IT asset register (asset management) 

• Administration of all technologies that are in the domain of the department (VMware virtual machines, Hyper-V, PDQ, SCCM, Active Directory, O365) 

• Participating in initiatives and IT projects 

• Working on development of work procedures and the development of custom solutions 

What You’ll Need 

• Professional curiosity 

• Client-oriented attitude 

• Ability to work independently, as well as in a team 

• Excellent knowledge of the system services of the Microsoft environment. Knowledge of digital technology (Windows server 2016/2019, VMWare, Hyper-V, AD, DNS, GPO, SCCM, O365, PowerShell) 

• Advanced knowledge of spoken and written English 

• At least two years of work experience in similar jobs 

• Good analytic skills in problem solving approach 

• Ability to research and present conclusions in written and verbal form 

• Good organizational skills 

• Desire for constant learning and work in a high-paced, multi-tasking environment 

• High degree of responsibility, initiative, and energy 

Nice to have 

• Part of our culture is that we want to work with a "T-shaped" team that wants to think outside the box due to professional curiosity. Therefore, any knowledge of technology outside the specialist domain is highly valued. We use open-source technologies and strive to increase their influence. The desire to test new and innovative solutions through the application of open-source technologies is desirable. 

• basic network knowledge, Linux … 

Here is what can we offer you 

Professional development:  

• Structured and smooth onboarding process with a mentor and a buddy 

• Manager's support in career growth by creating development plan and regular feedback 

• Learning by doing on the super advanced technology 

• Access to the rich base of learning sources – IT learning programs, certificates, online trainings 

Financial benefits:  

• Christmas bonus, Easter bonus, Gift for kids, Referral bonus, Meal allowance, Holiday pay 

Work-life balance:  

• Flexible working hours and a flexible work model (whether you like more remote work, office work, or a mix of both) 

• Minimum 26 days of vacation 

• Up to 7 free days for personal needs (wedding, moving…), free day for the first school or kindergarten day, up to 15 free days for education 

Well-being:  

• Monthly subvention for Multisport membership, free annual health check-up, additional health insurance, E-sport and other sports associations, free parking and restaurant on location, modern offices, gaming & relax zone, corporate volunteering 

Special banking offer: 

• Special prices of banking products and loans conditions, special insurance conditions, special leasing conditions 

We know that building great IT solutions isn't enough. Our people are our priority. That's why our focus is on creating great working conditions that will make your life in RBA nice and simple. We want you to have all you need for building your skills, growing your career and to love what you do.